7 hard skills or competencies (industry competencies) for Telecommunications Engineering Technician I
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Describes the methodologies of root cause analysis and its applications.
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Level 2 Behaviors
(Light Experience)
Follows best practices and data-gathering techniques for an effective root cause analysis.
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Level 3 Behaviors
(Moderate Experience)
Implements resolutions and plans based on root cause analysis reports and related research.
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Level 4 Behaviors
(Extensive Experience)
Leads and mentors cross-functional teams with the implementation of appropriate root cause analysis techniques.
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Level 5 Behaviors
(Mastery)
Develops simulation or engineering methodologies with a structured problem-solving approach.
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Skill definition-Evaluating the performance of electrical components to optimize electrical systems.
Level 1 Behaviors
(General Familiarity)
Explains the importance of electrical inspection and testing in engineering.
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Level 2 Behaviors
(Light Experience)
Documents electrical testing results and reports to management for analysis.
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Level 3 Behaviors
(Moderate Experience)
Operates different electrical testing equipment to determine the types of electrical malfunctions.
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Level 4 Behaviors
(Extensive Experience)
Manages multiple technical teams in the development of improved electrical testing methods.
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Level 5 Behaviors
(Mastery)
Establishes standard testing procedures to determine a product's electrical characteristics and performance.
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1 general skill or competency (Job family competency) for Telecommunications Engineering Technician I
Skill definition-Maintaining and ensuring that the network is constantly running at peak performance.
Level 1 Behaviors
(General Familiarity)
Describes the basic concepts and principles of network support in our workplace.
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Level 2 Behaviors
(Light Experience)
Conducts desktop, network, and application support to user accounts and our system.
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Level 3 Behaviors
(Moderate Experience)
Handles desk-side, phone, and email support to identify, evaluate, and solve end-user problems.
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Level 4 Behaviors
(Extensive Experience)
Leads a team in diagnosing and resolving issues with the network end-user application.
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Level 5 Behaviors
(Mastery)
Champions the automation of IT corrective actions for network edge devices to minimize onsite maintenance support actions.
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6 soft skills or competencies (core competencies) for Telecommunications Engineering Technician I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
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Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
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Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
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Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Telecommunications Engineering Technician I skills and competencies
There are 7 hard skills for Telecommunications Engineering Technician I, Root Cause Analysis, Electrical Testing, Electronics Engineering, etc.
1 general skills for Telecommunications Engineering Technician I, Network Support.
6 soft skills for Telecommunications Engineering Technician I, Standard Operating Procedures (SOP), Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Engineering Technician I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Time Management.